Shipping policy
SHIPPING INFORMATION
We are an Australian manufacturer producing our own designs and shipping out our products direct from our Headquarters in Australia.
All stocked items are typically packaged ready for dispatch within 1 - 2 business days.
Our Australian Headquarters is located in Taree, NSW and ships within Australia as well as the US, at present. This is due to many new products being available from our factory before they get to our other warehouses. Our Airmail shipping is the cheapest option but can take 1 to 5 weeks. Now that many countries are enforcing postal operators and couriers to charge taxes and duties together with a processing fee, the cost of airmail and these charges can in some countries be more than the much faster courier options which include duties and taxes in the shipping cost.
AirMail Options
We offer Airmail Services to the US with Standard AirMail and Express Airmail options.
Other Shipping Information
Customs and Duties
As we manufacture and ship from Australia, there are a number of countries that are exempt from Customs charges due to free trade agreements.
Countries with Free Trade Agreements with Australia
US, Japan, China, New Zealand, South Korea, Singapore, Thailand, Malaysia, Hong Kong, Chile, Peru, Indonesia and most Pacific Island Countries. This list may change over time so for the most up to date information please refer to this DFAT website.
Goods Deliberately Not Received
If you choose not to receive your purchase or do not make a reasonable effort to receive or follow up and procure your purchase then you may forfeit your opportunity to receive a refund. It is your responsibility to pay for the return shipping.
Any and all costs to us to return any product that is deliberately not received will come out of any potential refund. Please bear in mind that some shipping services may take a very long time to return your purchase such that your refund time-frame may expire during the return shipping.
Note: If the original shipping plus the cost of returning the item to us is more than cost of the order then we have the right to abandon the shipment and recoup all of the potential refunds to cover our losses.